Evaluating Health Information for Clinicians

nurse on computer

The internet is a major source of information about health, but just because the information is published online doesn’t mean that it’s reliable. Sometimes a website that looks trustworthy is based on opinions rather than facts, and sometimes the information is blatantly incorrect. With so much information out there, how do you decide what to believe? Before recommending a website to your patient, think critically about the quality and accuracy of the information contained on the site.

Question the source of the information

Here are some questions to help you evaluate the health information:

Who wrote it?

  • Is the author or organization name listed?
  • Is there “About Us” information on the website?
  • Is the author or organization credible?
  • Is there a way to contact the author?
  • Does the author have experience or credentials in the topic?

Is the information accurate?

  • Does the site credit sources such as textbooks, journal articles, and/or other respectable websites?
  • Do the sources actually support what the author is saying? Is the information clearly organized, and is it free from spelling and grammatical errors?

Is the author biased?

  • Is the author trying to promote a product, idea, or agenda?
  • Is there advertising or other commercial sponsorship presented along with the information?
  • Does the site seem to promote a personal opinion, or uses statements such as “from my own experience,” to reflect the opinion of an individual rather than scientific fact?
  • What type of language does the website use? Does it explain information in a straightforward way, or does it use sensationalized, exaggerated wording?
  • Is a variety of information presented, or just one point of view?

Is the information current?

  • Is the information up-to-date? Is there a ‘last updated’ date?
  • Does the information seem out-of-date based on other information you have read about or know?

Other Resources

Clinicians, health sciences librarians, and health literacy experts have performed a significant amount of research in the area of evaluating health information online, and many guides, websites, and scholarly journal articles exist to help both healthcare professionals and patients understand the importance of reviewing information found online. Consider reviewing these resources below on an annual basis as a refresher to help you find the best consumer health information available for your patients, and to educate families about the importance of evaluating online health information.

Educational Resources for Patients

As a health care professional, provide recommendations to reliable information that is clear and easy to understand, and at an appropriate health literacy level. Be sure to reinforce that the information patients and parents read should not replace ongoing communication with their health care provider.

Consumer Health Resources for Patients

Resources for Clinicians